Before-sale service
The showroom in Okamoto Japan provides demonstration in processing
an actual requirement by the customer. Customers bring in
a wide variety of sophisticated technology items related to
electronics and the semiconductor industries trial processing.
The engineering staffs demonstrate and give advice on programming,
setting of processing time, grinding operation and processing
techniques. The business staff gives before-sales service
by listening to user’s requirements and finalizing detailed
specifications and feedback to the development and other relevant
divisions.
After-sales service
We provide full range of high quality after-sales services.
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Machine Installation – We provide
professional installation of new and used machines at
the customers’ site to its best possible function.
This includes minor adjustments as necessary and also
tuning of machine parameters.
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On-site Repair – Our service engineers are
at call 24 hours to mobilize immediately to perform
repairs at the customers’ site. We also utilize
contracted agents throughout SE Asia and the Asia Pacific
region to respond to our customers’ needs almost
immediately.
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On-site preventive maintenance – During the
warranty period, our engineers provide preventive maintenance
to enable the machines to run at maximum efficiency
and accuracy. We also provide a service contract option
for machines that are out of warranty. The service contract
can cover both parts and labor as per the customer’s
requirement.
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Post installation Upgrades – New software
and mechanical upgrades are always available to our
customers when the need arises. We also have our own
software organization that is constantly developing
new ideas to improve efficiency of processing. |
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Part supply and repair - Any part failure will be
investigated fully and a report is provided. A recommendation
can then be done to ensure that failures do not happen
more than once. |
Training
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We provide training to customers to assist
them to achieve a better understanding on the machine
operations procedures. Handling and maintenance proceedings
of the machine will be among our prime focus during the
course of training. This is to help our customers acquire
the best possible performance when manoeuvring our machine.
Ultimately, our customers will then learn the machine
configuration, method of adjustment and basic troubleshooting
of machine after the training. |
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