Professional service engineers provide
customer support
Our dedicated applications and sales support staff are topflight
grinding experts. Needless to say, our valued customers are
professionals and deserve only the highest degree of grinding
experience and expertise. In cooperation with our Engineering
and Research divisions, our sales staff has received extensive
training in the latest innovations in grinding technology
in order to provide our customers with the most up-to-date
information and service. In cooperation with service representatives
throughout the world, our customer-oriented sales staffs provide
before-and-after-sales services to our valued customers. Also,
in order to support our customers’ needs, consumables
such as parts and grinding wheels are available immediately
through our authorized distributors.
Pursuing the highest quality grinding equipment
and technology through exhibitions, private shows and direct
customer contact
As a versatile, all-round grinding machine manufacturer,
it is vital that we not only satisfy our customers’
requirements but also that we propose new ideas and innovations
in grinding.
Okamoto constantly introduces new innovations in grinding
and grinding software. Further, we regularly hold private
shows in addition to participating in major trade fairs such
as Semiconductor Shows and other international exhibitions.
At our private shows in Japan, the entire facilities are
used as showrooms in order to give our customers a behind-the-scenes
look at what is involved in the entire manufacturing process.
We regularly hold seminars on high-accuracy grinding, nano-finish
grinding, etc.
Through these types of activities, Okamoto makes every effort
to familiarize itself with its customer’s needs. Further
raising its standard in quality and machine versatility.
User-friendly follow up system for
customer satisfaction
At our Annaka Plant, the Service Section of the Semiconductor
Equipment Division holds quality control meetings once a month.
Possible technical issues are brought up at these meeting
and a pro-active solution is found before tour customers’
face them. Okamoto service representatives receive additional
technical training every six months in order that they can
stay abreast of the ever-progressing technologies.
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